4 layered image, blue oval behind black smaller oval behind a white outline of a house, red heart is at the center of the image within the house. Lettering reads Home & Health Care Management.


Call us toll free: 1.800.400.0727

Home & Health Care Management (HHCM) has been assigned by the Department of Health Care Services (DHCS) to provide administrative services and Comprehensive Care Management services, under the Medi-Cal Home and Community Based Alternatives (HCBA) Waiver Program to participants in select counties.

​​​​​FAQs and General Information

  1. Question: How do I submit TARs or POTs? Who do they go to?

    The HCBA nurse receives Treatment Authorization Requests (TARS), Plans of Treatment (POT), and clinical documentation via fax: 530-894-3186

  2. Question: How can I get more black paper TARs?

    Answer: Providers can contact the DHCS provider service center at 1-800-541-5555 to request paper TAR’s. Select the following prompts when calling: 
    Option 6, Option 2, then Option 1 for paper TARs. Once you go through the correct prompts, the representative will ask for your NPI and your mailing address. DHCS will mail out additional TAR’s.

  3. Question: Where do I send my required credentialing information?
    (Licenses, insurance, CPR cards, HIPAA agreements etc.)

    Answer: Credentialing information is sent to the HHCM Human Resources (HR) Department via fax: 530-487-8585

  4. Question: I have questions for the Department of Health Care Services (DHCS) about the Waiver, where can I call?

    Answer: You can contact DHCS for member/recipient and provider questions at this toll free number: 1-833-388-4551​

  5. Question: Is there a difference between a Waiver Applicant and a Waiver Member? 

    Answer: Yes, there is a difference. A Waiver Member is considered Active or Open on the HCBA Waiver. The Waiver Applicant  is an individual who is not open to the HCBA Waiver at this time, they are on the waitlist. There is a current HCBA Waiver waitlist being managed by DHCS. HHCM will visit persons on the waitlist when DHCS releases the information.


  • You will receive a phone call from HHCM within the next 45 days (no later October 15th, 2018) to schedule a face-to-face visit from our nurse.  The face-to-face visits will be scheduled between August 2018 to January 2019. 

  • If you have not received a phone call from our HCBA care management Team by October 15th, please contact us at 1-800-400-0727 or 530-343-0727. 

  • If you have HCBA concerns that you believe cannot wait until October 15th, 2018, please contact our HCBA Coordinator at 1-800-400-0727 or 530-343-0727.  If the coordinator is busy and cannot take your call, please leave your name, the beneficiary name if you are calling on behalf of the beneficiary, the county the beneficiary lives in, a phone number and days and times that you prefer a call back.  We will endeavor to return the call within 48 hours or sooner.  We thank you in advance for your patience.

  • Your current approved TARS and services will continue as is, until your TAR expiration date and or a face-to-face visit occurs where the nurse  will have the opportunity to work with you and your circle of support friends and family and health care providers to create an updated client centered care plan.

Providers/Vendors (Home Health Agencies/Independent Nurse Providers)

  • You should have received from HHCM in the mail a request for basic information, Copy of your license or license number and type, (HHA/RN/LVN) , malpractice and vehicle  insurance, CPR card, NPI number, HIPAA agreement etc.  If you have not received this request, please contact our Human Resources department and ask to speak to the person working HCBA credentialing.
  • Human Resources cannot answer clinical questions or give you an update on the status of your TARS, you must speak to the HCBA nurse adjudicating TARS or HCBA Coordinator to obtain that information.
  • Your current TAR will remain in force until the expiration date of the TAR.
  • E-TARS are not allowed at this time for this program.   This change is a California Department of Health Care Services (DHCS) decision, not a HHCM decision.  We recognize that this is a burden, and will advise all providers if any change to the TAR processing methods occurs.
  • Your POT will continue to be sent  via fax to the HCBA nurse, or via US mail to HCBA TAR adjudication Nurse, 1398 Ridgewood Drive, Chico, California 95973
  • HHCM has 30 days to adjudicate your TARS; however, our goal is to have a 7-day or less turnaround time.
  • Home Health Agencies will still create their own POT and send HHCM a copy of their POT with the TAR renewal package.   
  • Independent Nurse Providers (IP-RN) will still create their own POT and send HHCM a copy of their POT with the TAR renewal package.
  • Independent Nurse Providers (IP-LVN) will still utilize the POT created by the RN case manager that was managing their case during this 6-month transition period from DHCS nurse to HHCM Waiver Agency nurse.  HHCM has requested additional clarification from DHCS regarding supervision and POT requirements for these clients and IP.  We will update  this site  and IP’s as soon as information is received from DHCS.
  • We will have posted on our web site the most up to date forms for you to use for your POT. Please note, a TAR may be deferred  if you are not using the most up-to date POT form.
  • Educational webinars for providers are in the process of being developed.  Topics include: How to fill out TARS, what information goes into the care plan, who signs care plans or consents when a client is unable to sign due to health condition, credentialing requirements etc. We will notify providers via this web page, and direct phone or email contact of the dates and times of the trainings.