4 layered image, blue oval behind black smaller oval behind a white outline of a house, red heart is at the center of the image within the house. Lettering reads Home & Health Care Management.

KEEPING YOUR LOVED ONES SAFE, HEALTHY, AND INDEPENDENT.

Call us toll free: 1.800.400.0727

Home & Health Care Management (HHCM) has been assigned by the Department of Health Care Services (DHCS) to provide administrative services and Comprehensive Care Management services, under the Medi-Cal Home and Community Based Alternatives (HCBA) Waiver Program to participants in select counties.

 

FAQs and General Information


1. Question: How do I apply for the Home and Community-Based Alternatives (HCBA) Waiver? 

   Answer: Fill out the below HCBA Waiver Application and fax to 530-894-3186 or mail to

                1398 Ridgewood Drive Chico, CA 95973.                                       

                        HCBA Waiver Application


2. Question: How do I submit TARs or POTs? Who do they go to?


Answer: The HCBA nurse receives Treatment Authorization Requests (TARS), Plans of Treatment (POT), and clinical documentation via fax: 530-894-3186


3. Question: How can I get more blank paper TARs?


Answer: Providers can contact the DHCS provider service center at 1-800-541-5555 to request paper TARs. 

Select the following prompts when calling: 

Option 6, Option 2, then Option 1 for paper TARs. 

Once you go through the correct prompts, the representative will ask for your NPI and your mailing address.

DHCS will mail out additional TAR’s.

4. Question: Where do I send my required credentialing information?

(Licenses, insurance, CPR cards, HIPAA agreements etc.)


Answer: Credentialing information is sent to the HHCM Human Resources (HR) Credentialing Department via fax: 530-487-8585

5. Question: I have questions for the Department of Health Care Services (DHCS) about the Waiver, where can I call?


Answer: You can contact DHCS for member/recipient and provider questions at this toll-free number: 1-833-388-4551


6. Question: Is there a difference between a Waiver Applicant and a Waiver Member? 


Answer: Yes, there is a difference.

              A Waiver Member is considered Active or Open on the HCBA Waiver. 

             The Waiver Applicant is an individual who is not open to the HCBA Waiver at this time, they are on the waitlist.

             There is a current HCBA Waiver waitlist being managed by DHCS. 

             HHCM will visit persons on the waitlist when DHCS releases the information.


Members/Recipients


  • If you have any questions, concerns, and/or need to reach your Case Manager, please contact us toll free at 1-800-400-0727     or 530-343-0727. 
  • If you need to add a new Waiver Personal Care Services (WPCS) provider please fill out the below form and fax to 530-894-3186 or mail to 1398 Ridgewood Drive Chico, CA 95973.      
  • It typically takes 3-5 business days for the DHCS WPCS Unit to process the provider update once the waiver service provider agreement form has been received by HHCM.
  • Once the DHCS WPCS Unit has set up the new WPCS provider in the system, time sheets will be mailed out.
  • If you have any questions regarding payroll and/or time sheets you can reach the DHCS WPCS Unit at:
    • ​Paper Time Cards: 916-552-9105 Option 4
    • Electronic Time Cards: 866-376-7066 Option 4


Providers/Vendors (Home Health Agencies/Independent Nurse Providers)


  • Your current TAR will remain in force until the expiration date of the TAR.
  • E-TARS are not allowed at this time for the HCBA Waiver program.  This change is a California Department of Health Care Services (DHCS) decision, not an HHCM decision.  We recognize that this is a burden, and will advise all providers if any change to the TAR processing methods occurs.
  • TARs must be faxed to 530-894-3186 or mailed to 1398 Ridgewood Drive Chico, CA 95973.
  • The below Provider Agreement Form MUST be completed and attached with the TAR in order for TAR processing to occur.
  • Human Resources cannot answer clinical questions or give you an update on the status of your TARS. You must speak to the HCBA nurse adjudicating TARS, Eva Dunn, or the HCBA Administrative Coordinator, Shawna Castle, to obtain that information.
  • HHCM has 30 days to adjudicate a TAR; however, our goal is to have a 7-day or less turnaround time.
  • Home Health Agencies will still create their own POT and send HHCM a copy of their POT with the TAR renewal package.   
  • Independent Nurse Providers (INP-RN) will still create their own POT and send HHCM a copy of their POT with the TAR renewal package.
  • Independent Nurse Providers (INP-LVN) will still utilize the POT created by the RN case manager that was managing their case during this 6-month transition period from DHCS nurse to HHCM Waiver Agency nurse.  HHCM has requested additional clarification from DHCS regarding supervision and POT requirements for these clients and IP.  We will update this site and IP’s as soon as information is received from DHCS.
  • Educational webinars for providers are in the process of being developed.  Topics include: How to fill out TARS, what information goes into the care plan, who signs care plans or consents when a client is unable to sign due to a health condition, credentialing requirements etc. We will notify providers via this web page, and direct phone or email contact of the dates and times of the training.